Extended journey

Founded in 2015, J&T Express (Global) is positioned as an information technology-based and trend-following courier company of the e-commerce industry. This is also considered a strategic move of J&T Express.

To strengthen its development as a global logistics service provider, J&T Express is expanding its market by carefully selecting markets that are geographically and psychologically close to each other.

Accordingly, in 2018, J&T Express was launched in Vietnam and Malaysia; 2019 J&T Express launches simultaneously in Thailand and the Philippines, and then Cambodia; 2020 is Singapore. By 2022, the business will continue to expand operations in the UAE, Saudi Arabia and Mexico.

Up to now, J&T Express’s network has spanned 13 countries.

Technology application

Regarding the development orientation based on information technology, J&T Express constantly applies modern technology to its operations. According to CB Insights’ report published at the end of 2021, J&T Express is in the top 15 largest unicorn companies in the world, and is ranked 2nd in the world in terms of logistics.

J&T Express is one of the few unicorns that is not directly in the technology sector, although it still uses automated sorting systems in its warehouses as well as direct application of digital technology. into operation.

The technology investment of J&T Express is made methodically and evenly, but it is still suitable for the development of each different market. In Vietnam, one of the developed markets of J&T Express, this company is now applying the DWS intelligent system to the Cu Chi Transshipment Center with the ability to classify goods with accuracy up to 99.99%, saving money. saving resources up to 50% and contributing to accelerating the speed of goods handling, reducing costs for investors and partners.

The scale of up to 60,000 m2 has brought the total area of ​​J&T Express’s entire center to 180,000 m2 when in operation, with a handling capacity of up to 3,660,000 packages per day. Along with that is an automatic cargo classification matrix system, “smart navigation wheels”, a 2-storey cross belt system, a sensor that automatically stops goods when the bag is full… are applications of J&T technology. Express brought this center.

Understanding the market

Vietnam’s express delivery market is expected to reach about VND114.680 billion by 2030 (US$4.88 billion) and is considered one of the fastest growing online economic markets, Acclime Vietnam and Kantar Worldpanel said. .

In the past 4 years in Vietnam – a potential market with a lot of room for development, this unit has also made efforts to research to propose modern solutions, optimizing business operations for each different customer file. with the introduction of 5 types of delivery services: Standard Delivery, Express Delivery, J&T Super, J&T Fresh and J&T International.

The effort to understand the Vietnamese market and the principle of putting customers at the center is considered an important factor to be successful in the local market. With the goal of ensuring the transportation needs of the market, J&T Express has expanded its network of operations to the whole territory of Vietnam with the number of facilities and human resources increasing 3 times compared to the first time.

The unit currently owns more than 1,900 post offices and delivery points, equipped with 850 trucks of all kinds and 19,000 employees, as well as gradually expanding its scale with the “Franch” model.

As a courier company always interested in enhanced user experience, J&T Express always focuses on users as the “guideline” in all activities. Most recently, this express delivery unit has implemented payment by dynamic QR Code and customer care service through Zalo ZNS.

After 4 years of development and operation in the Vietnamese market, J&T Express has constantly strived to understand the local market through service development initiatives to propose optimal solutions for users.